THIS IS TOTALY SCAMMING! I purchased over 100 items. they are sending wrong items and i received the order after 35 days. If they send same amount of what you order, they dont care which products you order. they care only amount of what they send. Some of them was broken also. if they would send the wrong products they will offer you the compansate that missing items in your new order but they won’t do it also. Just I want you to know how is their service.
Réponse du fournisseur :
Thank you very much for your feedback, we don't accept baseless accusations.
1. For the shipping time, you haven't been clearing customs on time, so the courier can't deliver, this is not our problem.
2. Our store specializes in wholesale. If we have stock available in our warehouse, we will definitely ship each item even it's just 1pcs, but for items that are out of stock and it's unrealistic to produce just 1pcs, we will substitute with similar styles, and we always provide extra backup pieces for you.
3. If there is any damage to the keychains, please provide evidence as we do inspection every time before shiment.
4. For the discounts I mentioned, they will be retained for your subsequent orders all the time.
Also please note our shipping policy has changed. The MOQ for each design is now 10pcs. We no longer accept orders for just 1pcs/ design because it incurs additional labor costs and it affect our
15 Mar 2024
by Intertek
02:43
