Thank you very much for your feedback, we don't accept baseless accusations. 1. For the shipping time, you haven't been clearing customs on time, so the courier can't deliver, this is not our problem. 2. Our store specializes in wholesale. If we have stock available in our warehouse, we will definitely ship each item even it's just 1pcs, but for items that are out of stock and it's unrealistic to produce just 1pcs, we will substitute with similar styles, and we always provide extra backup pieces for you. 3. If there is any damage to the keychains, please provide evidence as we do inspection every time before shiment. 4. For the discounts I mentioned, they will be retained for your subsequent orders all the time. Also please note our shipping policy has changed. The MOQ for each design is now 10pcs. We no longer accept orders for just 1pcs/ design because it incurs additional labor costs and it affect our